1. Overview
At MALINERA 33 LTD, we are committed to providing high-quality accounting, tax advisory, and consulting services. This Refund & Cancellation Policy outlines the terms under which refunds may be provided and how service cancellations are handled.
2. Service-Based Refunds
Due to the nature of professional services, refunds are handled on a case-by-case basis:
- Before Service Commencement: If you cancel before any work has begun, you are entitled to a full refund of any advance payments made.
- After Service Commencement: If services have already started, refunds will be calculated based on the work completed. You will be charged for time and resources already invested.
- Completed Services: Once services have been fully delivered, refunds are generally not available unless there is a documented service failure on our part.
3. Cancellation Policy
Clients may cancel services at any time by providing written notice. The following terms apply:
- Notice Period: We request a minimum of 14 days' written notice for service cancellations.
- Ongoing Retainer Services: For monthly retainer agreements, cancellation takes effect at the end of the current billing period.
- Project-Based Work: For specific projects, cancellation will result in billing for all completed work up to the cancellation date.
4. Requesting a Refund
To request a refund, please:
- Contact us via email at info@malinera33.com
- Provide your client reference number and details of the services in question
- Explain the reason for your refund request
- Include any relevant documentation supporting your request
We will review your request and respond within 10 business days.
5. Refund Processing
If a refund is approved:
- Refunds will be processed within 14 business days of approval
- Refunds will be issued using the original payment method where possible
- Bank transfer refunds may take an additional 3-5 business days to appear in your account
6. Non-Refundable Items
The following are generally non-refundable:
- Government filing fees and third-party charges paid on your behalf
- Services that have been fully delivered and accepted
- Consultation fees for meetings that have taken place
- Rush or expedited service fees
7. Disputes
If you are dissatisfied with our response to a refund request, please escalate the matter in writing to our management team. We are committed to resolving disputes fairly and promptly. If we cannot reach an agreement, either party may pursue resolution through the appropriate legal channels as outlined in our Terms & Conditions.
8. Changes to This Policy
We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your service agreement will apply to those services.
9. Contact Us
For questions about this policy or to request a refund, please contact us:
- MALINERA 33 LTD
- Email: info@malinera33.com
- Address: 7 Brisbane Road, Chatham, England, ME4 5PE